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Victoria's Lingerie - Terms & Conditions of Sale

Secure Shopping

Our online ordering service is hosted on a secure-server, so you can be confident that when you send your details they will be held in a safe environment.

Privacy Policy

We are committed to protecting your privacy. We only use the information we collect about you to process your orders and keep you up to date of new products and special promotions. We do not sell, trade or rent your personal information to others. We follow strict security procedures in the storage and disclosure of information that you have given us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

We record anonymous data such as traffic logs, number of visits or clicks on a given page, pages viewed or links to our site. We do not rent, sell or share any anonymous data collected on this website with third parties for marketing purposes.

None of this anonymous data is linked to personally-identifiable information and we make no attempt to link IP addresses to the individuals who visit this site.

As part of the statistical tracking process our site, via Google's own supplied tracking code, may record a 'cookie' on your computer to assist in the tracking process. Cookies are small chunks of data created by a web server, delivered through a web browser, and stored on your computer. They provide a means for websites that you visit to keep track of your online usage patterns in respect of a particular site, for example, whether you have revisited our site following a previous visit.

No personally-identifiable information is collected by or linked to any of the cookies delivered on our site.

You have the ability to manage the use of cookies on your computer using controls in your web-browser. To learn more about how to manage cookies, visit http://www.allaboutcookies.org/.

Delivery Promise

All orders are normally despatched to the delivery address that you supply within 14 days of receipt. If an item is temporarily unavailable for any reason or has a longer lead time, then you will be notified of the revised despatch date and given the opportunity to cancel your order. Your credit card will be debited prior to despatch of your order.

Supply of Goods

Due to the nature of our product range we are unable to guarantee the availability of products. If an item is no longer available, then you will be notified and given the opportunity to choose an alternative item or cancel your order.

Pricing

The price shown at checkout on our website is the price for the goods themselves. Additional postage and packing options will be shown upon checkout and may incur further reasonable costs.

Returns

We accept the return of all items only if they are returned within 14 days and in their original packaging and condition. Under these circumstances we will issue a full refund for the price you paid for the item (less delivery charge.) You will be responsible for the cost of the postage to return the goods. This does not affect your statutory rights.

Refunds will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods.

Cancellation

All cancellations must be in writing and e-mailed to sales@victoriaslingerie.co.uk within 24 hours of placing your order.

Contacting Us

If you need to contact us, please email sales@victoriaslingerie.co.uk . Alternatively, you can telephone us on 01969 622102 or write to Victorias Lingerie, 11 High Street, Leyburn, North Yorkshire DL8 5AH.

Errors & Omissions

Victoria's lingerie cannot be held responsible for any errors or omissions contained within the website.